Our Privacy Policy

Data protection and your privacy are important to us

Through every data collection process, Open Energy Market (OEM) takes every necessary step to ensure that data is used only according to the purposes that we have clearly stated and you have agreed to.

Purposes for which information is collected

All data collected on our sites is regulated by the UK Data Protection Act. Open Energy Market is duly registered as a data collector for various purposes under the Act. In the case of this website, data collected may be used for two purposes. First, for the purpose of providing any service requested by you, including delivery of Market Intelligence reports. Second, for the purpose of direct marketing by OEM. This implies that we may from time to time send you information about our products, service and news directly relevant to OEM. As of 31 March 2000 (in accordance with the revised Data Protection Act 1998) you must actively give your consent for this at the time the information is collected. As per the General Data Protection Regulation (GDPR), in force from May 2018, the way we use your data will be explained at point of entry. We will not use your information if this consent is not given. We never share your information with third parties.

Your right to ‘opt out’ of direct marketing

Under the Data Protection Act, all data subjects have the right to ‘opt out’ of direct marketing campaigns. If you previously gave consent for data to be used and wish to opt out later, you can inform us in writing or by email. Links to update your preferences will be included in every communication. Data submitted via this website will then not be used for any kind of direct marketing or mailshots other than unless requested.

Use of email addresses

By submitting your email address to us, you agree to allow us to use this address to notify you of any facts which may be pertinent to your use of this website. This does not permit us to use your email address to send unsolicited marketing material for any purpose or to pass your email address on to third parties. We will not use any email address provided by you for this purpose, or make it available to any third party at any time unless you permit us to do so.

Email marketing subscription data

All non-service emails from openenergymarket.com clearly state the reasons a recipient has received the communication, our company contact details and links to update email preferences and unsubscribe.

Cookies and tracking

We store cookies on your computer which collect information about how you interact with our website and help us to remember you. We use this information in order to improve and customise your browsing experience and for analytics and metrics about our visitors both on this website and other media. You can clear any cookie data via the 'Clear History' or similar functionality within your browser.

We also use Google Analytics to gain insight into the way our website and platform is being used and gather traffic metrics. this data is anonymised and you can read more here.

The open platform

Customers enrolled in our platform are duly informed of our service critical terms & conditions at time of sign up. Communication will be directly connected to our service and enrolment and use of our platform does not equate to subscription to any direct marketing, unless otherwise and separately selected or included as part of a subscribed service. Our Terms and Conditions of service can be viewed at any time.

Changes to the privacy policy

Should we change our privacy policy we will post such changes here. Where changes are significant we may also email registered users to highlight the new details.

For more information

This statement is a summary and does not represent a complete statement of intent on behalf of OEM in respect of information privacy. If you require more information, please contact us and we will do our best to answer you as quickly as possible.